Shipping & Returns
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Shipping methods Payments, Warranty, Returns
All Prices Include VAT |
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For Original Manuals and Spare Parts We do not have a minimum order level, you can order any item through our website no matter how low its price is, However to make things easier for our customers, and due to the fact that shipping costs are a big concern for online purchases, we have a minimum level purchase order so we can include free shipping, this minimum level is set to be 30.00 € ( Net Price Without VAT ), and includes absolutely FREE airmail shipping to all destinations for packages NOT exceeding 2kg and having the free shipping logo displayed. For some Heavy ( above 2kg ) or bulky items, shipping costs are calculated on a per item basis, details are always stated in description,
All single items valued above this 30.00€set limit ( Net Price Without VAT ), have the
To make sure that you will get your item safely and on time, we are forced to ship all parts airmail, with delivery confirmation, and insured, by this, your purchase is guaranteed 100% that it will not be lost, stolen, or just misplaced, you will have to sign to get it, otherwise (in case you were not there to sign) it stays with your local post office, waiting for you, with this service delivery to most major European destinations takes approximately 6-7 days, for locations outside European union, delivery takes approximately 8-12 days Depending on destination country, and if your Country's local post office supports it, the parcels can be traced online after entering destination country, This service is expensive, but when you consider the frustration involved with a lost - damaged package, then you will realize that paying the extra money , is more than justified, We do not send parcels plain airmail, so please DO NOT ask for cheaper shipping methods
If delivery time is very important, and If you wish to pay the additional costs involved, parts can be shipped by EMS, DHL, or UPS, if you want any of these shipping services instead of the standard airmail sign to receive service, you have to contact qservice here before purchase for a shipping quote based on item(s) weight, and destination
Customers are kindly requested to follow this simple rule, and add the associated shipping costs from the dropdown shipping costs selection menu just before checkout, selecting the wrong shipping costs, will only delay the process of your order,
For orders with total value above the 30.00 € limit ( Net Price Without VAT ), shipping is FREE 0.00 €
For orders with total value below the 30.00 € limit ( Net Price Without VAT ), shipping is 9.00 € flat rate
Examples to help you select proper shipping costs
For total orders below this 30.00€ set limit ( Net Price Without VAT ), shipping is 9.00 € flat rate .
EXAMPLE 1 If you purchase a PCB valued for 30.00 €, then your total order is below the 30.00€, as the vat is included in all prices and vat will have to be deducted from the retail price, being below the 30.00 €, limit, a 9.00 €, shipping cost will have to be ADDED when completing checkout by selecting the appropriate shipping method,
If however you add any other item to your cart and your total purchases are valued above 30.00 ( Net Price Without VAT ) eurio , then the total order meets the 30.00 € minimum so it will be shipped FREE, this will also have to be selected when completing checkout by selecting the appropriate shipping costs
EXAMPLE 2 If you purchase one knob and one transistor with a total combined value of 12.00 € ( Net Price Without VAT ), being below the 30.00 €, then an 9.00 €, flat shipping cost will have to be ADDED during checkout, by selecting the appropriate shipping cost from the drop down menu.
EXAMPLE 3 If you purchase one PCB priced at 45.00 €, then your order will be shipped completely FREE, this will also have to be selected manually when completing checkout by selecting the appropriate shipping method from the drop down menu
Customers are kindly requested to follow this simple rule, and add the associated shipping costs from the dropdown shipping costs selection menu just before checkout Selecting the wrong shipping costs, will only delay the process of your order
The following payment methods are accepted, and you can select the payment type of your choice at the final page before submitting your order, if you wish to pay via paypal, just click on the pay by paypal logo, if you do not want to use paypal, please select your choice from the drop down menu " alternative payment methods" just below paypal button. 1. Paypal 2. Credit - Debit cards ( through Paypal ) 3. Bank transfers European Customers ONLY To avoid the dangers associated with online credit card processing, we DO NOT process credit cards in our site, All credit card processing is carried through PAYPALand their secure website, we do not store customers sensitive personal or financial data online. When you are done shopping, and after finalizing your cart, in case you selected paypal, you will be automatically forwarded to PAYPAL's secure website for payment process, you are not required to have a PAYPAL account, and Payment process is free of any charges for you, Please add the shipping costs associated with your purchases during checkout by selecting the appropriate shipping costs from the shipping methods dropdown menu as explained above , to avoid any shipping delays, Items will not be shipped before FULL payment has been received, if you are NOT SURE, or have any questions please ask . Customers wishing to pay by Bank Transfer, All bank transfer charges have to be paid in advance by you, through your bank, the transfer amount reaching our account, must be the total amount of the order free of any charges If you have supplied a Valid European VAT Number
Due to many attempts from Individuals to obtain vat free prices, we do not offer automatic vat reduction before checkout, After manual Verification of the supplied VAT number we will deduct the vat from the total price of your order and if was paid by paypal, it will be refunded, if you have selected bank transfer as payment method, then we will send you a revised vat free total to pay for your order, in both cases we will supply a vat free invoice
Please make sure you select the appropriate payment method from the drop down selection menu, After order completion we will send you email with payment instructions n case you have any questions, please send email HERE
RECONDITIONED PCBs All reconditioned PCBs, are thoroughly tested before delivery, in the very unlike event a problem develops within 30 days from delivery NOT adjustment or software related , we will accept the PCB back for repair, replacement, or full refund, for more information regarding the condition of our instruments, please click HERE
SPARE PARTS Used parts supplied except PCBs are always guaranteed for a 7 days period after delivery for correct functionality, for details about the condition of our parts, please click HERE
ORIGINAL PAPER MANUALS Original paper manuals are covered with 3 days warranty, from delivery date for being complete and properly described, however since these are used manuals normal wear and tear is acceptable , returns will only be accepted if the manual is incomplete ( missing pages ) or damaged, and our description failed to clearly identify any such faults.
Please Understand Our Terms DO NOT ASSUME ANYTHING
We give crystal clear descriptions for all Items and services offered thru-out our web-site, if you are not sure about something, or you need further explanations, please ask questions using our contact form, please DO NOT just look at the small thumbnails, for the majority of our spare parts we provide Unique 1200x800 hi resolution pictures, Read the descriptions carefully, experience has proved that misunderstandings are due to happen if description statements are overlooked
Thank you for your Visit Qservice Electronics
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